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Terms of sale
1. General
1.1 These Terms and Conditions (the "Terms") applies when the customer ("Customer") makes an order through www.White.One and associated pages (the "Site"). Agreements concluded between the Customer and The White One AB, corporate identity number 556876-0275 556653-8822 ("here called WO").
1.2 WO is certified by secure e-commerce and follow their rules and regulations for distance.
1.3 To order on the site you must be over 18 years. WO accept, under Swedish law, is not displayed to people under 18 years. WO reserves the right in individual cases to deny or modify Customer's order (for example, if You stated false personal information and / or have poor credit).
1.4 WO reserves the final sale and any image and typing errors on the Site, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changes in prices from the suppliers or currency fluctuations) or incorrect information about whether an item is in stock. WO has the right to correct any such errors and to change or update information at any time. If the incorrect price has been specified for an item that the customer has ordered will WO course notify you of this and await your approval of the corrected price before WO continue with your order. All image information on the site is exclusively seen as illustrations. Such illustrations can not be guaranteed to reproduce the number of goods you receive, or the product's exact appearance, features or origin. WO is not responsible for the information on the site is coming from a third party.
1.5 WO included no agreements with minors without parental consent.
1.6 WO provide any sale of subscriptions in the current situation.
2. False orders
2.1 False orders or attempted fraud to the police.
3. Personal information
3.1Medlemskap and personal data registered under the Personal Data Act, the Personal Data Act. When you as a customer fills in your personal and contact data, you consent to the data recorded and used by the WO. Enter your e-mail address and mobile phone number when ordering WO has the right to send news or deals through them until the customer declines to receive these offers. This information is necessary for us to WO to provide the best possible service to contact you and deliver the goods.
4. Prices, fees and payment
4.1 When ordering through the site to the prices listed on the site. Prices are quoted in Swedish kronor and are including VAT. Prices do not include payment and shipping charges, which are listed separately.
4.2 Banking and credit card
The payment with either VISA, Mastercard card takes place over a secure 128-bit connection. Payment is made via Payson and PayPal's secure card payment. Here you can either pay with the cards mentioned above, or with your Payson or Paypal account.
4.3 Invoice Klarna (In Sweden) You pay after you receive the package with 14 days payment. You can check your bill status www.faktureramig.se. NOTE! You must enter your correct home address and social security number to be able to shop by invoice, if you want the package to another address than the registered address so do not select an invoice. It is not allowed to enter two addresses at the box office, it is only the valid registered address as may be specified. If you can not pay with a regular invoice is the option to pay in advance by bank transfer with the so-called advance invoice. For non-payment breaking a reminder fee of 60kr. Not paid this reminder, the matter will proceed to the collection and a new fee of SEK 200 will be charged. Klarna owns the SSL Certificate and meets the requirements of PCI DSS.
4.4 Internet Bank Payments are made through your online banking (the same as paying bills via bank transfer or giro). Payment via Internet bank is direct with secure login and security token or mobile BankID via the respective bank's Internet banking. The banks supported, Swedbank (Swedbank), SEB, Nordea and Handelsbanken.
5. Delivery and Cost
5.1 Normal delivery time is 1-4 business days within Sweden. Your order is always sent by express mail for the fastest possible delivery. We reserve the right to temporarily sold out when the delivery of these cases may take longer. Should the delivery delay be caused by faults that can not be overcome within a reasonable time, the consumer the right to cancel the purchase without any extra costs.
5.2 Delivery address
It is always the responsibility of the customer to the correct delivery address specified in the order. With the correct delivery address means the address which is written and or have their names entered on the door / mailbox or the like. Failure to do so is not responsible to the package arrives. Nor is it our responsibility to send out new products or provide the customer money back because the customer has provided the wrong address when ordering. Customer will have to stand for postage to send out new item after we received the return.
5.3 If the packages you want to solve, you should do so within the time specified in the notification. Packages should normally be picked up in person with valid ID and order number. You will always receive a notification that shows where and when packets are retrieved. Notification can be made via email, regular mail, and if you left the phone number, whether through phone calls or SMS. If you can not get the package has been WO right to charge you a fee of 149 SEK.
5.4 Shipping costs
The shipping cost depends on the weight of your order.
-order 0-500g cost 39kr,
-order 500-1000g cost 49kr,
-order 1000-2000g cost 79kr
-order over 2000g cost 99kr.
Gifts with a value over $ 500, shipping is free.
6. Returns
6.1 Upon the purchase of goods on site is always 14 days from receipt of the goods. This means that the customer has the right to cancel the purchase by notifying WO within 14 days from the customer or his agent received the ordered goods (withdrawal period). The item must be unused, unopened and return will be first approved when the product has been inspected by our staff. All costs refunded, including shipping, taxes and fees. However, depreciation occur if an item is not returned in new condition.
6.2 The right does not apply to the following types of goods:
(a) goods with broken seal that can not be returned because of health or hygiene reasons (eg underwear, cosmetics, swimwear, hairdryers and similar products, razors and toothbrushes); or
6.2 In connection with an order of goods for which the right of withdrawal does not apply to the Customer clear information about this. If a product has been sealed, you may not break the seal of the Client wishes to exercise your right to cancel. The right to repent therefore cease when the Customer break the seal.
6.3 If the customer wants to cancel the purchase, the Customer shall, before the withdrawal period, send a clear message to WO in the manner specified. Before a return, the Customer must contact Customer Service at info@thewhiteone.se and get the return pass. If this is not done before the package is sent back, a return handling fee of $ 100 is charged.
Return address:
The White One AB
Citadellvägen 23
211 18 Malmö
Sweden
6.4 Upon his withdrawal, the customer pays return shipping and are responsible for the product's condition after the customer has received the goods and the return shipping. The merchandise must be returned within 14 days from the date notice of exercise of right of withdrawal was submitted to the WO. The merchandise must be well packaged, in fine condition.
6.5 WO pay the amount back as soon as possible, but no later than within 14 days from the date WO received the Client's notification of exercise of the right of withdrawal. WO may withhold reimbursement until WO receive the product or the customer has demonstrated that the product has been sent back, for example, through a filing receipt. The repayment will be made to the customer via the payment option that customer chose that date, unless otherwise agreed or that there are obstacles to such reimbursement.
6.6 Deadline: The consumer has the right to recover the money at the right of withdrawal within 14 days from the day the company received the purchase. Consumers can, however, have to wait until the goods come back, or until the consumer has provided proof that the goods are returned, it is the earlier.
6.7 Terms: Repayment will be made using the same payment method as the purchase. The entire amount refunded, including shipping, taxes and fees. Return shipping is the consumer for. Exceptions informed regarding reimbursement when the right of withdrawal, return and refund of the shipping costs. The same rules apply to the cancellation of a purchase and the complaint that the remorse.
7. Complaints
7.1 The warranty covers the goods are faulty. The consumer has three years in which to claim the ursprungsfel. Exceptions are dating or improper handling. Customers wishing to assert errors in ordered to contact WO as soon as possible after the error was detected via the contact information listed on the site. Complaints made within two months after you discovered the defect is always considered to have been the right time.
7.2 A commodity can only be claimed by manufacturing defects. At the complaint of a product, please contact our customer service for further instructions. Thus, one can not complain about a product because you are not happy with the result. WO can not guarantee a particular outcome, because every person is different and has consequently different conditions. We therefore have no money-back guarantee but we will always do our best to you as a customer to be satisfied.
7.3 WO stands for return freight for approved claims.
7.4 Where the claimed to be returned and the claim is approved, WO compensate the customer within a reasonable time.
8. Force Majeure
WO not responsible for delays caused by circumstances that WO had no control over such as general labor conflict, war, fire, lightning strikes, terrorist attack, changed government legislation, technical problems, faults in electrical / telecom / data communications or other communications, failure or delay in services from subcontractors due to circumstances stated herein. These circumstances shall constitute grounds for freedom from liability and other sanctions. If such circumstances arise informs WO up both at the beginning and also the end of the period of the current situation. Have fact lasted longer than two months, both the customer and WO right to cancel the purchase with immediate effect.
9. Changes to the Terms
WO reserves the right to modify these Terms at any time. Any changes to these Terms will be published on the site. Changes apply from the time the customer has accepted the terms and conditions (in connection with another purchase, or when visiting the site), or 30 days after the WO has informed the Customer of the amendment. WO however, recommend that the customer keeps you updated on the Site periodically to be aware of any changes to the Terms.
10. Governing Law and Dispute
10.1 Disputes shall primarily be resolved by consensus after discussion with WO's customer service.
10.2 Any dispute concerning the interpretation or application of these Terms shall be construed in accordance with Swedish law and the discretion of the court.
These conditions have been set by WO on 2015-10-01